Welcome to UK Stores (www.uk-stores.co.uk). We are committed to ensuring the satisfaction of our customers. This Refund Policy governs the circumstances under which you may return products purchased on our website and receive a refund.

1. Eligibility for Refunds

a. You are eligible for a refund if you receive a product that is: – Damaged or defective upon arrival. – Significantly different from its description on our website.

b. The eligibility period for a refund is 20 days from the date of delivery.

2. Process for Requesting a Refund

a. To initiate a refund, please contact our customer service team at Refund@uk-stores.co.uk with your order number, the reason for the request, and any supporting evidence (such as photographs of a damaged item).

b. Our team will review your request and, if approved, will provide instructions on how to return the product to us.

3. Condition of Returned Products

a. Products must be returned in their original condition and packaging. Products that have been used, altered, or damaged by the customer are not eligible for a refund.

4. Refund Method

a. Refunds will be processed to the original method of payment. If you paid via Stripe or Apple Pay, the refund would be credited to the same account.

5. Processing Time

a. Refunds are typically processed within 7-10 business days after we receive and inspect the returned product.

6. Shipping Costs

a. The customer is responsible for the cost of return shipping. However, if the return is due to an error on our part (such as a defective or incorrect item), we will cover the return shipping costs.

7. Non-Refundable Items

a. Certain types of items may be exempt from being returned for a refund. These include perishable goods, customised products, and personal care items.

8. Contact Information

For any questions or concerns regarding our Refund Policy, please contact us at refund@uk-stores.co.uk.

9. Policy Amendments

UK Stores reserves the right to amend this Refund Policy at any time.